Chatbot Design and User Acceptance as a Library Virtual Assistant

Abstract

This study aims to design and evaluate user acceptance of a chatbot as a virtual assistant in a library. The LibraX chatbot was created using the Dialogflow platform to provide interactive services to library visitors, including answering general questions, providing book recommendations, and guiding collection searches. The research methods used include data collection through questionnaires and user trials with 60 respondents. The results showed that 94.67% of users found the LibraX chatbot easy to use and very well received by users. This study also identified suggestions from users for further development, such as the addition of book-ordering features and integration with the library's online catalog. In conclusion, the LibraX chatbot can improve the efficiency of library services and provide a better experience for visitors. The findings are expected to be a reference for libraries in developing services based on chatbot technology